Report on CDRC Client Satisfaction
During a ten-month period between November 2020 and September 2021, the NYS Unified Court System administered a standardized post-mediation survey to study how clients experience the mediation process. Clients who participated in court referred mediation at a Community Dispute Resolution Center (CDRC) were given a survey to complete after their mediation session. Paper surveys were administered for in-person mediations, and an online survey was utilized for cases mediated online. Cases included a variety of matters referred by Family Courts, City Courts, Town and Village Courts, Supreme Courts, and Surrogates Courts.
90% of CDRC mediation clients were satisfied with their mediation experience and WOULD RECOMMEND MEDIATION TO OTHERS.
CDRC mediation clients also reported that they agreed or strongly agreed with the following statements. These high levels of CDRC client satisfaction are particularly notable because they align closely with the CDRC’s commitment to the principles of client self-determination, procedural justice, and trauma-informed services.
94% said the mediation process was clearly explained to me.
93% said the mediator(s) were neutral and fair.
92% said the mediator(s) listened to me and understood my concerns.
91% said I was able to explain my point of view and how I felt.
Read the full report below!
