Case Manager - Monroe County Mediation Programs

General Responsibilities: 

The primary purpose of this job is to case manage referrals to Mediation Programs in Monroe County.

Specifics of Duties: 

• Intercepts referrals from courts, police, social services, area schools and other human service agencies and assists in the processing of community and divorce mediation cases;
• Maintains accurate and confidential files on all cases; provides a resource and support to clients; opens and closes files; Conducts intake and schedules hearings;
• Completes Caseload Manager recordkeeping; 
• Prepares statistical data for reporting;
• Provides follow-up to Court Personnel, District Attorney, Public Defender, School Districts and Police departments;
• Answers inquiries regarding community and divorce programs;
• Monitors cases for non-compliance and addresses problems with conciliation, additional mediation, or a return to court;
• Develops and maintains an effective working relationship with Monroe County Judges and Court Clerks;
• Serves as a resource for mediators and arbitrators by identifying potential problem areas associated with a case;
• Reviews agreements and awards, and suggests alternative human service agencies to provide follow-up support services;
• Assists with preparation for in-service activities and other office activities;
• Attends regularly scheduled staff meetings as well as meetings with supervisor;

Required Knowledge and Skills: 

• Must be able to complete training and apprenticeship to become a certified mediator;
• Ability to work with and nurture professional level volunteers and clients from all socio-economic backgrounds;
• Proven ability to exercise confidentiality;
• Ability to promote the use of the ADR process through the lens of diversity, equity, inclusion and belonging;
• Ability to interview, make assessments and provide a referral to other human service agencies;  
• Ability to communicate effectively both verbally and in writing;
• Initiative, tact, honesty, integrity and a commitment to peaceful conflict resolution through mediation;
• Knowledge of Microsoft Office, Excel, Word and basic computer technology;
• Strong organizational and time management abilities with ability to take direction and work independently;
• Ability to type a minimum of 35 wpm.

Preferred:

• Prior mediation experience.

Minimum Qualifications:

• Graduation from a recognized college or university with an Associates Degree in the field of Human Services, Social Science or Criminal Justice, plus two years of work experience in a related field; or
• Any equivalent combination of work experience and education sufficient to indicate ability to perform the job.

To apply, send cover letter and resume to:

Donna Durbin, Director, Monroe County

ddurbin@cdsadr.org

The Center for Dispute Settlement is an Equal Opportunity Employer.